Privacy Policy

Last updated: 19th June 2026

Steady Paws is committed to protecting your privacy and handling personal information responsibly, transparently, and in accordance with applicable data protection laws.

Steady Paws is registered with the Information Commissioner’s Office (ICO) and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how personal information is collected, used, stored, and protected when you use Steady Paws services or contact the business.

1. Who We Are
Steady Paws
Operated by Cherene Hill
Canine Behaviour & Welfare Education, Behaviour Support and Dog Walking Services

Email: hellosteadypaws@outlook.com
Phone: 07713 439355

Steady Paws is the Data Controller for the purposes of UK data protection law.

2. What Information We Collect
We may collect and process the following information:

Name
Contact details (email address, phone number, address)
Information submitted through website contact forms
Dog information (age, breed, medical history, behavioural history)
Veterinary information where relevant to behaviour support
Behaviour consultation notes and case records
Appointment and service records
Payment information (processed securely through third-party providers)

Behaviour case notes may be recorded during consultations in order to monitor progress, provide professional guidance, and maintain accurate records of behaviour support.

3. How We Use Your Information
Your information may be used to:

Provide behaviour support, welfare education, dog walking, pet care and related services
Communicate with you regarding appointments, enquiries, or services
Respond to enquiries submitted through the website
Maintain client records and behaviour case notes
Provide follow-up support and guidance
Comply with legal, insurance, or regulatory requirements

Steady Paws does not sell, rent, or share personal information for marketing purposes.

4. Legal Basis for Processing
Personal data is processed under the following lawful bases:

Contract
Processing necessary to deliver booked services.
Legitimate Interests
Maintaining client records, behaviour case notes, responding to enquiries, and improving services.
Legal Obligation
Retaining records where required for insurance, accounting, or legal compliance.

5. Data Storage and Security
Personal information is stored securely and access is restricted to Steady Paws.

Digital records are password protected. Any paper records (if used) are securely stored.

Reasonable technical and organisational measures are used to protect personal data from loss, misuse, or unauthorised access.

Some information may be processed by trusted third-party service providers who assist with website hosting, payment processing, analytics, or booking systems.

6. Data Retention

Client records, including behaviour consultation notes, may be retained for up to 7 years following the last service provided, or longer where required for legal, insurance, or regulatory purposes.

When information is no longer required, it will be securely deleted or destroyed.

7. Your Rights

Under UK GDPR you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request erasure of your data (where legally permissible)
Object to processing in certain circumstances
Request restriction of processing in certain circumstances
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

8. Website & Cookies

This website may use cookies and analytics tools to help understand website usage and improve website performance and user experience.

You can control or disable cookies through your browser settings.

9. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Cherene Hill
Steady Paws
hellosteadypaws@outlook.com